RAY-BAN META RETURNS AND EXCHANGES
You may request an exchange or return of your Ray-Ban Meta glasses within 14 days of receiving your order, in accordance with applicable legal terms.
What are the conditions for an exchange or return?
Ray-Ban Meta glasses are shipped in sealed packaging with two perforated security seals.For an exchange or return to be accepted under Jorge Oculista's commercial policy, both seals must remain intact, without having been torn, opened, or removed.If either seal has been tampered with, the exchange or return will be refused.
How can I request an exchange or return?
To start the process, you must contact our Customer Support Service, provide your order number, and state whether you wish to make an exchange or a return.Our team will provide the necessary instructions for shipping the item to our Distribution Center.Shipping costs associated with exchanges or returns are free for orders within Portugal.For orders destined for Europe or countries outside the European Union, shipping and return costs are the responsibility of the customer. Initial shipping costs will not be included in the refund, in accordance with applicable legal terms.
Can I make an exchange or return at a physical store?
Yes. Exchanges or returns of products purchased from our online store can also be made at one of the following physical stores:Guimarães, Joane, Famalicão, Barcelos, Vila do Conde, or Porto.
Before going to one of our stores, you must first contact our Customer Support Service to obtain information on the procedure to follow.
What if the glasses are defective or faulty?
If the Ray-Ban Meta glasses have any defect, malfunction, or damage, you should contact our Customer Support Service, provide your order number, and describe the situation.Our team will provide the necessary assistance and inform you of the procedures to follow, under applicable legal rights.
What are the conditions for an exchange or return?
Ray-Ban Meta glasses are shipped in sealed packaging with two perforated security seals.For an exchange or return to be accepted under Jorge Oculista's commercial policy, both seals must remain intact, without having been torn, opened, or removed.If either seal has been tampered with, the exchange or return will be refused.
How can I request an exchange or return?
To start the process, you must contact our Customer Support Service, provide your order number, and state whether you wish to make an exchange or a return.Our team will provide the necessary instructions for shipping the item to our Distribution Center.Shipping costs associated with exchanges or returns are free for orders within Portugal.For orders destined for Europe or countries outside the European Union, shipping and return costs are the responsibility of the customer. Initial shipping costs will not be included in the refund, in accordance with applicable legal terms.
Can I make an exchange or return at a physical store?
Yes. Exchanges or returns of products purchased from our online store can also be made at one of the following physical stores:Guimarães, Joane, Famalicão, Barcelos, Vila do Conde, or Porto.
Before going to one of our stores, you must first contact our Customer Support Service to obtain information on the procedure to follow.
What if the glasses are defective or faulty?
If the Ray-Ban Meta glasses have any defect, malfunction, or damage, you should contact our Customer Support Service, provide your order number, and describe the situation.Our team will provide the necessary assistance and inform you of the procedures to follow, under applicable legal rights.
