FAQ
PURCHASING PROCESS
We offer the safest and most reliable electronic payment methods to ensure a smooth and secure shopping experience.
Can I cancel or change my order?
If you wish to cancel or change your order, please contact us as soon as possible via the following channels:
Email: online@grupojorgeoculista.pt
WhatsApp: +351 912 074 722
In your message, please state:
Your full name + order number + what you wish to cancel or change
What payment methods are available?
At JORGEOCULISTA.COM, we offer several payment options, including:
- Credit Card: Visa and Mastercard
- Multibanco Reference (Exclusive to Portugal)
- MB Way (Exclusive to Portugal)
- PayPal
- Klarna (Pay in 3 interest-free installments)
- PIX (Exclusive for purchases made via our WhatsApp)
Choose the method that best suits your preferences at checkout.
How can I track my order?
Once your order has been dispatched, you will receive an email with a link through which you can track the shipping status.
If you notice that the delivery is taking longer than usual, please contact us.
You can do so by emailing online@grupojorgeoculista.pt or by WhatsApp +351 912 074 722.
In your message, please provide your name and order number.
SHIPPING, EXCHANGES AND RETURNS
We work with all major carriers and local courier partners. You can choose your preferred delivery method at checkout.
Do you ship internationally?
Yes, we ship your order to any country in the world via CTT Express.
Shipping to Mainland Portugal:
Orders over €100: Free
Orders under €100:
- Delivery in 24h: €5.50
- Delivery in 2 business days: €4.00
Shipping to Portugal – Islands:
Orders over €100: Free (Air or Sea)
Orders under €100:
- Air Shipping (from 3 business days): €5.50
- Sea Shipping (from 10 business days): €4.00
In case of adverse weather conditions, delivery times may change.
Shipping to Spain:
Shipping in 2 to 3 business days: €7
Shipping to the Balearic Islands (from 5 business days): €15
Shipping to Europe:
Standard Shipping (from 4 business days): €18
Express Shipping (from 2 business days, excluding Islands): €28
International Shipping:
Express Shipping (from 5 business days): €35
All expenses related to customs fees or duties are the sole responsibility of the Customer.
Orders are dispatched after stock confirmation. Delivery time varies depending on the destination country.
After checking the items, the possibility of fulfilling the order is confirmed. Typically, preparation takes 24h to 48h business days.
If you have any questions, please contact us via email at online@grupojorgeoculista.pt or via our WhatsApp +351 912 074 722.
What is the delivery time for my order?
Delivery times vary depending on the destination country. Generally, orders can take between 3 to 10 business days to be delivered.
For more information, please do not hesitate to contact us via email online@grupojorgeoculista.pt or via our WhatsApp +351 912 074 722.
Can I exchange or return an item I received?
The deadline to request an exchange or return is 14 days, counting from the date of receipt of the order at the delivery location.
For a return to be accepted, the product must be in its original condition, without any signs of use.
Items must be returned in the condition in which they were sent, including all original labels, seals, and protective elements, intact and not removed.
The removal or violation of any of these elements makes the return unacceptable.
To proceed with a return, please contact us via email at online@grupojorgeoculista.pt or via our WhatsApp +351 912 074 722.
For more information, you can consult our Exchanges and Returns Policy.
What is the shipping cost?
For more information on shipping costs, please consult our Shipping and Payments page or the question above "Do you ship internationally?".
If you have any questions, please contact us by e-mail online@grupojorgeoculista.pt or via our WhatsApp +351 912 074 722.
How can I contact customer support?
To contact our customer support, you can send an email to online@grupojorgeoculista.pt or via our WhatsApp +351 912 074 722.
SHOPPING GUIDE
In this section, you will find several articles designed to make buying your glasses from our online store easier.
It is important to note that, at the moment, we can only automatically process the purchase of single vision prescription glasses.
How to interpret your prescription?
Here are some of the most common abbreviations found in ophthalmological/optometric prescriptions:
- OD: Right Eye
- OS: Left Eye
- OU: Both Eyes
- ADD: Addition
- SPH: Sphere
- CYL: Cylinder
- AXIS: Cylinder Orientation
- PD: Pupillary Distance (Monocular)
- DV: Distance Vision
- NV: Near Vision
Sphere: Refers to the degree of myopia or hyperopia.
Cylinder: Refers to the degree of astigmatism (can be represented with a negative or positive sign*) and the Axis indicates the direction of astigmatism correction.
Addition: This is the value added to distance vision to correct near vision, especially in patients with presbyopia.
Pupillary Distance (Monocular): The distance from the center of each pupil to the center of the nose. It can also be represented as IPD (Interpupillary Distance), which is the distance between the two pupils.
Important Notes on Values:
*When the value in the Cylinder field is negative (-), the astigmatism is corrected by a negative cylinder, and it can be stated that:
- If the value in the Sphere field is negative (-), we are dealing with myopia.
- If the value in the Sphere field is positive (+), we are dealing with hyperopia if the sphere value is equal to or greater than the cylinder value.
Ophthalmic Lenses: What Do I Need to Know?
We guarantee a range of ophthalmic lenses produced with the highest quality. Our partners in the ophthalmic lens sector are recognized brands in the market, ensuring you have access to the best available solutions.
When choosing the ideal lenses for your glasses, it is important to consider your visual dynamics, according to your habits and profession, as well as the prescription you need.
What is Pupillary Distance? How to measure it?
The NPD (Naso-Pupillary Distance) is a crucial measurement for determining the distance from the center of each pupil to the center of the nose.
The PD (Pupillary Distance) is equally important to ensure even greater accuracy.
These measurements are crucial in the production of prescription glasses, as each person has a unique pupillary distance. Ensuring the correct measurement of NPD and PD allows lenses to be precisely customized, providing clear and comfortable vision.
If your prescription contains this information, the process becomes simpler, allowing you to order your glasses, including online.
How to measure your Pupillary Distance (PD) at home?
Learn more about how to take this measurement through our blog article.
What is the most suitable glasses shape for my face?
Choosing the right frame can make all the difference to your look and comfort.
We provide a simple guide to help you choose the ideal frame, according to your face shape.
How to choose the right glasses?
When choosing a pair of sunglasses or a frame, there are several factors to consider:
- Face Shape
- Frame Size
- Frame Material
- Personal Style
- Lens Type
- Budget
How to interpret glasses measurements?
Glasses measurements are found on the inside of the temples. If you don't know what size to buy, you can use an old pair of glasses that you feel comfortable with. Check the measurements on the temples and use them as a reference to choose the ideal size.
CONTACT US
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